Privacy Notice
Last updated: January 2025
1. Data Controller
Cancún Medical Response S.A. de C.V. (hereinafter "CMR"), with address in Cancún, Quintana Roo, Mexico, is responsible for the collection, use, and protection of your personal data, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, LFPDPPP).
Contact for privacy matters: contacto@cancunmedicalresponse.com
2. Personal Data Collected
CMR may collect the following categories of personal data:
- Identification data: full name, date of birth, official ID number
- Contact data: phone number, email address, home address
- Health and medical data: medical history, current medications, insurance information, medical reports
- Financial data: payment method (processed through secure third-party providers; CMR does not store card numbers)
- Navigation data: IP address, browser type, pages visited (via Cloudflare Web Analytics, a cookieless tool)
Sensitive personal data (health information) is collected only to the extent necessary to provide the requested medical service and is protected with heightened security measures.
3. Purposes of Data Processing
Primary purposes (required to provide the service):
- Provide pre-hospital medical assistance and emergency transport services
- Coordinate with hospitals, insurers, and medical personnel
- Issue invoices and process payments
- Comply with legal and regulatory obligations
Secondary purposes (non-essential; you may opt out):
- Send informational newsletters about our services
- Conduct satisfaction surveys
- Statistical and quality-improvement analysis
To opt out of secondary purposes, contact us at contacto@cancunmedicalresponse.com.
4. Data Transfers
Your personal data may be shared with:
- Receiving hospitals and medical centers (required for service delivery)
- Health insurance companies, as requested by the patient
- Government and regulatory authorities when legally required
- Technology service providers (hosting, analytics) under data processing agreements
CMR does not sell your personal data to third parties.
5. ARCO Rights
You have the right to Access, Rectify, Cancel, or Oppose (ARCO) the processing of your personal data. To exercise these rights, send a written request to:
📧 contacto@cancunmedicalresponse.com
Your request must include: your full name, a copy of your official ID, a clear description of the data or right you wish to exercise, and any relevant documentation. CMR will respond within 20 business days.
6. Cookies and Tracking Technologies
This website uses Cloudflare Web Analytics, a privacy-respecting, cookieless analytics tool that does not track individual users or use cookies. No cookie consent banner is required. No personal data is collected through analytics.
Contact forms are powered by BlockSurvey, which has its own privacy policy available at blocksurvey.io/privacy-policy.
7. Data Security
CMR implements administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. All data transmissions on this site use HTTPS encryption.
8. Changes to This Notice
CMR reserves the right to update this Privacy Notice at any time. Changes will be published on this page with an updated date. We recommend reviewing it periodically.
9. Contact
For any questions about this Privacy Notice or the handling of your personal data:
📧 contacto@cancunmedicalresponse.com
📞 +52 (998) 577 7779